Privacy Policy

This Privacy Policy describes how No Hesi LLC, a Wyoming limited liability company (“No Hesi,” “we,” “us,” or “our”) collects, uses, and protects your personal data when you use our game software, website, private servers, and related services.

Please read this policy carefully to understand our practices regarding your personal data.

1. Scope of This Privacy Policy

This policy applies to all aspects of our Services, including:

• No Hesi-provided video game software
• The No Hesi launcher software (the “Launcher”)
• Our website and web applications
• Our private game servers
• Related services and features
• Your No Hesi account

When we refer to “Services” throughout this policy, we mean any of the above items. This policy describes our practices for handling personal information across all these Services, ensuring consistent protection of your data regardless of how you interact with No Hesi.

2. Contact Us

We’re here to help with any privacy-related questions or concerns you may have. You can reach us through the following methods:

Email: [email protected]

Postal Mail: No Hesi LLC
Attn: Privacy Team

1250 Ave. Ponce de Leon
STE 301 PMB 1414
San Juan, Puerto Rico 00907-3976

For privacy matters requiring immediate attention, please email us directly.

3. Information We Collect

We collect several types of information to provide and improve our Services. This section explains what we collect and why we need it.

Information You Provide

• Your name and age (you must be 18 or older to use our Services)
• Email address
• Account credentials
• Profile information, including profile pictures and banner images
• Payment information when you purchase any part of the Services offering (server subscriptions, downloadable content, etc.)
• Messages and content you share through our chat features
• Information from third-party accounts if you connect them (such as Google or Discord)
• Feedback and survey responses, including cancellation reasons, survey answers, and any feedback you give us when you delete your account

When you create an account or use our Services, you provide us with certain information that helps us maintain a secure and personalized environment for all users.

Information We Collect Automatically

• IP address
• Device information, such as operating system and browser type
• Hardware and system information from our desktop software and game client, including CPU, GPU, memory, storage, and operating system details
• Connected input devices such as wheels, pedals, and controllers, including device identifiers
• Persistent installation and device identifiers. The Launcher software assigns a per-machine installation ID and the game client sends a hardware identifier (“HWID”). We use these for security, anti-cheat, and fraud prevention
• Desktop software usage data, such as app version, launch events, features used, and content viewed
• Approximate location, such as country, derived from your IP address
• Interactions with other players, such as players you drive near or collide with
• Error and crash diagnostic data, such as application exit codes, error logs, the names of software modules involved in a crash, and related technical state at the time of an error
• Performance data while the game runs, such as frame rate and CPU, GPU, memory, and video memory usage
• Game configuration data, such as graphics settings and the versions of installed content and tools
• Third-party software and tools that interact with the game, such as modding tools and overlays, which we use to detect cheating and unauthorized modifications
• Service usage data (features accessed, user interactions)
• Chat logs and communication data
• Technical performance data
• Gameplay data and statistics, such as information about your racing preferences and play style

This technical and usage information helps us operate our Services efficiently, make updates to the Services to correct errors and make improvements, prevent fraud, and provide a better gaming experience.

About Your Hardware and Installation Identifiers

We generate and store a per-machine installation identifier in the Launcher, and the game client sends a hardware identifier. Unlike your account or email address, these are tied to your device rather than your account, so they stay the same if you create a new account or reinstall.

We use them only to keep the Services secure and fair, by authenticating sessions, detecting cheating and unauthorized modifications, identifying users operating multiple accounts in violation of our Terms of Use, and enforcing suspensions and bans.

Because these identifiers exist to prevent a banned user from simply making a new account, we retain them after an account is closed. See “Data Retention” below.

Information From Third Parties

• Account information when you sign in through a third-party service we make available for that purpose (such as Google or Discord)
• Payment processing information from our payment providers
• Analytics data from our service providers
• If you link your Steam account, we may collect your Steam profile information, game library, and playtime data, received through Steam’s API

We may combine this information with other data we collect to improve our Services and protect our users.

4. Cookies and Similar Technologies

Our Services use cookies and similar tracking technologies to enhance your experience. “Cookies” are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies as we describe in our Cookie Policy at https://nohesi.gg/cookie-policy.

5. How We Use Your Information

We process your personal information to operate our Services effectively and securely. Below are the primary ways we use your information and why.

Core Service Operations

• Providing and maintaining our gaming services
• Operating private servers and managing game sessions
• Processing and fulfilling subscriptions and other purchases
• Authenticating your identity and maintaining account security
• Storing your game preferences and settings
• Enabling chat features and user communications
• Supporting profile customization and social features
• Operating clubs and enabling users to create and manage them
• Enabling users to create, configure, and operate custom servers, and hosting content they upload
• Setting prices and offers for your region, using the approximate country-level location derived from your IP address

Service Improvement and Analytics

• Analyzing gameplay patterns and user behavior
• Identifying and fixing technical issues
• Improving game performance and user experience
• Diagnosing crashes and errors, and measuring game performance on different hardware
• Developing new features and services
• Conducting research and analysis to enhance our Services

Communications and Support

• Responding to your customer service inquiries
• Sending important service updates and notifications
• Providing technical support
• Communicating about your account or subscriptions
• Sending marketing communications (with your consent)
• Operating contests and sweepstakes related to the Services
• Notifying you about new features or offerings

Safety and Security

• Preventing and detecting fraud
• Verifying accounts and subscriptions
• Monitoring for cheating or gaming violations
• Protecting against security breaches
• Enforcing our Terms of Use
• Reviewing chat, club, and user-uploaded content for abuse, illegal material, and violations of our Terms of Use
• Detecting ban evasion and users operating multiple accounts in violation of our Terms of Use

These uses of your information are essential to providing our Services and maintaining a safe gaming environment for all users.

6. Information Sharing and Disclosure

We understand the importance of protecting your privacy. This section explains when and why we might share your information with others.

Service Providers

We work with trusted service providers who help us operate our Services:

• Payment processors for handling subscriptions
• Cloud storage and server hosting providers
• Analytics services
• Customer support platforms
• Security and fraud prevention services

These providers are contractually obligated to protect your information and can only use it for specified purposes.

Third-Party Integrations

When you choose to connect your account with third-party services (such as Google or Discord):

• We share necessary account information to facilitate the connection
• We receive information from these services as described in their privacy policies
• You can manage these connections through your account settings

Custom Server Operators

Our Services let users create and configure their own custom servers. If you join a custom server, the user operating that server can see information about your connection to it, including your username, IP address, and hardware identifier, together with activity and chat on that server.

Custom server operators are other users, not our employees or service providers. Our Terms of Use require them to use this information only to operate and moderate their server, and prohibit them from using it for any other purpose, disclosing it, or combining it with information from other sources. We cannot fully control what a server operator does with information they can see.

If you would rather not share this information with another user, do not join custom servers operated by other users. Servers we operate ourselves are identified as official in the server list.

Affiliate Program

We may operate an affiliate program that lets users earn a commission for referring new customers to us. If you join it, we collect information we do not collect from other users:

• Your name and contact details
• Payout details, such as your PayPal address or bank account information
• Tax documentation, including a Form W-9 if you are a US taxpayer or a Form W-8BEN if you are not, which includes a taxpayer identification number
• Records of referrals, commissions, and payments

We use this to run the program, pay you, and meet our tax reporting obligations. We handle taxpayer identification numbers with additional safeguards and use them only for tax reporting and fraud prevention.

What affiliates can see. If you sign up through an affiliate’s referral link, we tell that affiliate that a referral converted, along with other information provided to the affiliate under Rewardful’s (or any other affiliate program operator we use, from time to time) privacy policy. Affiliates are not permitted to use this information for any purpose other than tracking their own referrals.

We use Rewardful to attribute referrals. See our Cookie Policy for the cookie this uses.

Legal Requirements

We may disclose information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations
• Respond to legal claims
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others

Business Transfers

If No Hesi is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

We take care to limit information sharing to what is necessary for these purposes and require appropriate protections for any shared data.

7. Content You Share With Other Users

Some parts of the Services are social, and what you share in them is visible to other people.

• Visible to other users: your username, profile picture, banner image, the clubs you belong to, and the messages and content you post in chat, clubs, and on servers
• Clubs: if you create a club, the club name and description you write are visible to other users. Club members can see who else belongs to the club
• Custom servers: content you upload to a server you operate, including configurations, vehicles, maps, textures, and other assets, is visible to users who join that server

We cannot control what other users do with information or content you share with them. Please consider this before you post any information.

If you leave a club or delete your account: Messages you have already sent in a club or on a server may remain visible to other members after you leave the club or close your account, because they form part of other users’ conversations. We will remove your username and profile from public display, and we will delete your account information as described in “Data Retention.”

8. Legal Basis for Processing your Personal Data

We process personal information lawfully and only when we have a valid reason to do so. This section explains the legal grounds for our processing activities.

Consent

We process certain data based on your explicit consent:

• Marketing communications and newsletters
• Personalized advertising
• Processing of sensitive personal information, if any
• Use of certain cookies and tracking technologies
• Connection of third-party accounts (like Google or Discord)

You can withdraw your consent at any time through your account settings or by contacting us.

Performance of Contract

We process data when necessary to fulfill our contract with you or to take steps before entering into a contract (including our No Hesi Terms of Use). This includes:

• Creating and managing your account
• Providing our gaming services and server access
• Processing your subscription payments
• Enabling gameplay features and chat functionality
• Delivering technical support
• Storing your game progress and preferences

Legitimate Interests

We process data when it serves our legitimate business interests without overriding your rights and freedoms. These interests include:

• Preventing fraud and investigating suspicious activity
• Ensuring network and information security
• Analyzing and improving our Services
• Understanding how our Services are used
• Enforcing our Terms of Use
• Protecting our legal rights and property
• Enforcing suspensions and bans, including by retaining hardware and installation identifiers
• Making it possible for users to operate their own servers, including sharing connection information with the operator of a server you choose to join
• Diagnosing crashes and errors, and detecting cheating and unauthorized modifications

Legal Obligations

We process data to comply with our legal obligations, including:

• Responding to legal requests from authorities
• Maintaining required business records
• Complying with tax regulations
• Meeting data protection requirements
• Preventing illegal activities

Protection of Vital Interests

In rare cases, we may process personal data to protect the vital interests of you or others, such as preventing imminent harm or addressing serious security threats.

For each processing activity, we rely on the appropriate legal basis and maintain records of our processing purposes. If you have questions about the legal basis for processing specific data, please contact us at [email protected].

9. Security

Protecting your information is a top priority for us. We employ industry-standard security measures to safeguard your personal data.

Our Security Measures

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Monitoring for suspicious activity
• Incident response procedures

While we implement strong security measures, no system is completely secure. We encourage users to practice good security habits and contact us immediately if they suspect any unauthorized access to their account.

10. Data Retention

We keep personal information for as long as we need it for the purposes described in this policy, and then delete or anonymize it.

• Account information: for as long as your account is open, and for a reasonable period afterward to handle billing, tax, and dispute obligations
• Payment and transaction records: for the period required by tax and accounting law
• Affiliate tax documentation: for the period required by tax law
• Chat messages and club content: see “Content You Share With Other Users” above
• Gameplay, performance, and analytics data: in aggregated or de-identified form after it is no longer needed in identifiable form
• Crash and error diagnostics: for as long as needed to diagnose and fix the underlying problem
• Security records, including hardware and installation identifiers: retained after an account is closed where needed to enforce a suspension or ban, prevent ban evasion, or investigate fraud or abuse

Limits on deletion. When you ask us to delete your personal information, we will do so, with two exceptions we are permitted to keep: information we are required to retain by law, and security information, including hardware and installation identifiers and records of enforcement action, that we need to keep the Services safe and to prevent a banned user from returning under a new account. We will keep that information no longer than needed for those purposes.

11. Age Restrictions

Our Services are intended for adult users only. We take age restrictions seriously and maintain clear policies about age requirements.

• You must be 18 years or older to use our Services
• We do not knowingly collect information from anyone under 18
• If we discover we have collected information from someone under 18, we will delete it promptly
• Account holders must provide accurate age information during registration

If you believe we have inadvertently collected information from someone under 18, please contact us immediately at [email protected].

12. Your Rights and Choices

We believe in giving users control over their personal data. This section outlines your rights and how to exercise them.

All Users

Regardless of your location, you have the right to:

• Request deletion of your personal data
• Opt out of marketing communications
• Access and update your account information
• Control cookie settings through your browser
• Manage notification preferences

State-Specific Privacy Rights

For residents of states with comprehensive privacy laws (including California, Virginia, Colorado, Connecticut, Utah, Texas, and Oregon), you have additional rights:

Access and Control Rights

• Request a copy of your personal data
• Correct inaccurate personal information
• Request deletion of your personal data
• Receive your data in a portable format

Right to OptOut of:

• Targeted advertising
• Sale of personal data
• Profiling and automated decision-making

Important Notes

In addition to the above rights, we also agree to the following with respect to US users’ personal data:

• We will not discriminate against you for exercising your rights
• We do not sell personal data as defined by state privacy laws
• We use automated systems to detect cheating, unauthorized modifications, and ban evasion, and those systems can restrict, suspend, or ban an account or device without a person reviewing the decision first. If an automated enforcement decision affects your account, you can contest it by contacting us at [email protected], and a person will review it. We do not otherwise use automated decision-making that produces legal effects.
• We protect sensitive personal data with additional safeguards

California Resident Rights

In addition to the above rights, for California residents under the California Consumer Privacy Act (CCPA), you have the right to designate an authorized agent to make requests on your behalf.

European Privacy Rights

While we operate in the United States, we respect privacy rights under the General Data Protection Regulations (GDPR). European Economic Area residents have the right to:

• Access, correct, or delete personal information
• Restrict or object to certain processing activities
• Data portability
• Withdraw consent where consent is the legal basis for collecting personal data
• File complaints with supervisory authorities

Exercising Your Rights

To exercise any of the above rights, you can email us at [email protected], use the privacy controls in your account settings, or contact us through the methods listed in the “Contact Us” section.

We will respond to your request within 45 days and verify your identity before processing any privacy-related requests.

13. International Data Transfers

As aUS-based company providing services globally, we may transfer your information across borders. We store data primarily in the United States, but we implement appropriate safeguards for international transfers and use standard contractual clauses where required.

When you use our Services, you consent to your information being transferred to and processed in the United States and other countries where we operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website, with a current “Last Updated” date at the top. For significant changes, we will notify you directly via email or through the Services. Your continued use of our Services after changes indicates acceptance of the updated policy.